Looking for ways to improve our service

Every day I walk into my job, and I count myself extremely lucky to work alongside the talented, driven people who make up the staff of Gunter Pest Management, Gunter Lawn Care and Modern Fire Safety, LLC (our subsidiaries). Gunter has had a lot of success over the past 61 years, but we still have the urge and the responsibility to get better. As our staff explores new ways to expand and improve our services, we have found ourselves constantly searching for ways to add value to our service – especially in these time of economic hardship. Should we give more for the money? Should we discount our services? Should we bundle our pest/lawn/fire safety to lower the total costs to our clients? I think the answer is to hold the line on fees, while improving our services any way we can. Obviously, we haven’t survived and thrived over 61 years by hiring inferior employees, or by slouching on customer service, but we can still do better. If you are one of our clients and have any suggestions on how we can be just a little better, please let me know. I’m all ears!